Your privacy matters

In line with the Protection of Personal Information Act (POPIA), we are taking every precaution to make sure that we protect your personal information. This article provides an overview of the privacy tools and protective measures we have implemented, such as the Secure Inbox and Secure PDFs, and guides you on where to find the latest privacy statement, Promotion of Access to Information Act (PAIA) Manual and other relevant documents.

Privacy tools and protective measures

Secure Inbox: We ensure that all communication containing personal information is properly secured and accessible only to the intended individuals. Our Secure Inbox solution, available in the Remedi app and on the website, requires a password to access your information, keeping it private and secure.

Secure PDFs: When we send emails containing personal information in PDF attachments, we add an additional layer of security through encryption. You will need a password (either your identity number or date of birth) to open and view the document. This encryption remains in place even if you forward the document to someone else, such as your financial adviser.

Finding the latest Privacy Statement and PAIA Manual

Remedi PAIA Manual and Privacy Statement

Remedi ensures compliance with POPIA by making the PAIA Manual available on our website or in hard copy at the Scheme's registered office,
1 Discovery Place, Sandhurst, Sandton, 2196. Members are encouraged to familiarise themselves with the content of the Remedi PAIA Manual by visiting the Scheme's Privacy Portal here.

Remedi Privacy Portal

The PAIA Manual provides valuable information about the purpose of processing personal information, how to lodge complaints with the Information Regulator, and how to contact the Remedi Information Officer.

Document Retention Policy

Remedi has adopted a Document Retention Policy that outlines how long we keep your personal information and the reasons for doing so. You can find the latest Document Retention Policy on the Privacy Portal. This policy also explains how to request the deletion of your personal information if you resign or withdraw from Remedi Medical Aid Scheme.

Information Officer

In line with legislative requirements, Remedi has appointed an Information Officer to ensure compliance with POPIA. The Information Officer is responsible for overseeing the protection of your personal information and ensuring that Remedi adheres to all relevant regulations.

Communication preferences

You can choose what types of communication you receive from Remedi and how you receive them. You can manage your communication preferences in the Remedi app and on the website. It is important to keep your contact details updated to make sure you get all necessary information and updates from Remedi.

By understanding and using these privacy tools and measures, you can ensure that your personal information remains protected and secure.